Learning the Basics
How-to's and tutorials
Requests and Feedback
Feature requests, incompatible devices, other feedback
Technical Support and Bug Reports
Learn about common issues, report bugs and glitches
Safety and Abuse
Report violations of the Community Guidelines and other issues
Chat and Video Chat
Discover Technical Issues
My Snaps won't load
My Snaps fail to send
I can't record videos
Problem posting or viewing Stories
Snapchat crashes on launch
Snapchat crashes when I post Stories
How do I reset a forgotten password?
How do I block/delete friends?
How do I change my password?
How to create, view and delete Stories
How do I change my username?